Dwight Steele

Charter Communications (Spectrum) · Cincinnati, OH · Promoted Designer I → II (May 2024) → III (Aug 2024)

• Sustained 100%+ average monthly production (peaks ~180%) against an 80% company standard on the point-based assigned-work scale—including during initial training when full output was not expected.
• Recognized as a top performer following departmental workforce reductions; selected for continued design responsibility ahead of more tenured peers despite being newest on the team.
• Created Midwest Regional Design Tools (Designer Tools v1.5+): a portable offline HTML/CSS/JavaScript suite (built with Cursor AI) for coax/fiber/FTTH naming, deliverables packaging XLSX/PDF file automation, MST tail-footage calculation, GPS/address conversion, Magellan reference material, and PM email helpers.
• Prepared and maintained CAD/GIS engineering packages in Bentley, Magellan/Spatial, and AutoCAD for strand, coax, fiber, splicing documentation, and BOMs to Charter digitizing standards and symbology.
• Partnered with Tech Ops, Construction, Engineering, and Project Managers on strand maps, design maps, SOWs, vertical details, charts, and as-built reconciliation for construction closeout.
• Scheduled work assignments, monitored project workflow, and maintained accurate weekly production reporting while applying HFC, FTTH, and PON architecture knowledge to specification-compliant deliverables.
• Completed NCTI / demonstrative coursework required for Designer II advancement and continued building AutoCAD proficiency through LinkedIn Learning coursework.

Time Warner Cable / Charter Communications · Cincinnati, OH · Promoted through Analyst II and ROC Specialist III

• Diagnosed, monitored, tracked, and trended network outages and system issues across regional plant and service platforms.
• Coordinated repair with technicians, supervisors, managers, and contractors; communicated service-impacting events to internal and external stakeholders.
• Created Remedy / IT tickets and engaged fix agents quickly; monitored network and call queues for customer- and call-center-impacting events.
• Selected as department trainer for new hires; mentored new employees through onboarding and job readiness.
• Partnered with management to develop department metrics tooling and streamline processes, improving production by roughly 10–15%.
• Supported ROC National standards for regional node health, dialer call-flow configuration, and Genacis closure workflows aligned to FCC guidelines.
• Delivered accurate daily and weekly analytical reports using Lighthouse/Scope, Pathtrak, Remedy, Bentley/Magellan, CSG, and Microsoft 365 tools.

Time Warner Cable · Cincinnati, OH · Promoted NSS-I → II (2008) → III (2009)

• Triaged outages and system issues; supported field technicians with work-order entry for affecting and preventive maintenance activity.
• Resolved subscriber service and billing questions; coached and mentored new employees with department trainers.
• Contributed to Avaya IP Agent improvements, equipment recommendations, and training-tool development.
• Built and maintained a departmental photo directory covering 120+ employees using Excel and image tools.

Time Warner Cable · Hamilton, OH

• Installed and repaired digital phone VoIP technology, telephone wiring, and high-speed data using broadband cable modems on Windows and Apple systems.
• Installed and repaired home networking equipment including wireless routers, adapters, NICs, and Ethernet cabling.
• Served on the Safety Committee (2002–2004).